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 A
Message From The President
From
Sharon Boller
President, CIASTD
Getting
Beyond the Hammer and Nail Syndrome
Those of us who have been in the training and development
field for a while have all heard the adage, "If all you
have is a hammer, then everything looks like a nail."
(Greg Francis, one of our June presenters, reminded us of
this saying at our last program.) Unfortunately, for many
of us, when clients (internal or external) approach us, they
usually are asking for the "hammer" (i.e. training).
Given the presentations from the June CIASTD meeting, I thought
a discussion of performance consulting versus training would
be timely.
In
my own practice with clients, I always emphasize that few
performance problems are really the result of a lack of training.
Getting optimal performance from employees requires more than
a great training program or job aid! I've found two models
extremely helpful in discussing and analyzing performance
problems, and I'm hoping that you find them helpful, too.
The
two models are complementary. The first (created by Joe Harless
and introduced to CIASTD by Barbara Bickelmeyer of Indiana
Unversity) is this:
Motivation
+ Environment + Skill + Knowledge = Performance.
When
you write this simple formula up on a board and challenge
your clients to consider the motivation and environment issues
that may influence performance, it makes for some great discussion
and re-thinking about whether training is the best/only solution
to a problem.
The
second model, which is from David Wile, is much more complex,
but reflects the same issues as the simpler one. This second
model allows for very detailed organizational analysis or
role analysis. It is:
As
the second model shows, of the eight items that can cause
a performance gap, only one (skills/knowledge) relates to
training and only two (skills/knowledge and inherent ability)
are internal to the performer!
As
I work with clients and listen to people's organizational
stories, I see way too little focus placed on environmental
and resource issues that cause performance gaps. Training
is still the band-aid that gets applied to a lot of performance
wounds. Problems with selection, incentives, communication,
policies, or performance management go largely ignored.
Be
part of the solution in your organizations and encourage management
to think beyond the "hammer" mentality. Challenge
management to truly analyze the environment and the resources
that are part of performance. Live the CIASTD mission statement
and be a link to improve human performance —- instead
of just being someone who can design or deliver training.
Next year at this time, I'd love to see someone publish a
story entitled "How I went from being a hammer to a pair
of pliers!"
Sharon
is the founder and president of Bottom-Line Performance, Inc.
She has been in the field of training and development for
more than 15 years and has gained extensive experience in
instructional design and performance consulting.
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New
Members
In
each issue of The Facilitator, we will list members who have
joined or re-joined CIASTD since the previous issue. Since
the last issue of The Facilitator, we have enrolled
8
new members. To see a
list of the new members, click
here. If you are a member of CIASTD, and would like access
to the complete membership list, it is available on our web
site at www.ciastd.com.
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Member
Profile
Meet
Ed Turi
By Judy Hasselkus, CIASTD newsletter committee
As
a regular feature of The Facilitator, "Member Profile"
features a randomly selected member of CIASTD. At every meeting,
we will pick a member from those attending and profile them.
The idea is to help everyone get to know each other better.
In this issue, we are profiling
Ed Turi.
Ed
Turi
The Coaching Group
What began as politely listening to clients' complaints about
their jobs and organizations has led to a career for CIASTD
member Ed Turi. Turi was a twenty-something advertising executive
in New York City selling TV commercial time when he noticed
that he was spending a good portion of his time listening
to clients express frustration with their jobs and their employing
organizations. That observation sparked Turi's curiosity:
"I began to be curious about organizational development,"
Turi says. "I wanted to learn how to create an atmosphere
where companies and their employees could succeed." Today,
Turi does just that.
As
a business coach, Turi helps executives and professionals
improve their effectiveness by focusing on two areas: their
businesses and themselves. As a personal coach, Turi helps
executives, managers, and small business owners identify their
goals and eliminate behaviors that may sabotage their success.
Turi also works with organizations to create structures that
allow people to achieve success.
Turi's
company, The Coaching Group, was founded in Indianapolis in
January of 2001 when Turi, his wife Stephanie, and their children,
Olivia (4) and Brennan (2), moved to Indianapolis from New
Jersey. His journey to self-employment included stops at Notre
Dame (where Turi earned his MBA) and Montclair State University
in New Jersey (where Turi taught management). His journey
also included a stint with a small and initially struggling
business. During his tenure, Turi helped the owner create
an environment that would bring out the best in people through
coaching and training. The result? Within five years, the
company had grown six times its former size and revenue. Today,
Turi helps a variety of executives and small business owners
use coaching and training as key strategic tools to help them
grow.
While
Turi may refer to his work as coaching, he says it is really
about adding value and bringing change to a company or individual.
He asks new clients: What has to change from our working together
for you to say that this was the best investment you have
ever made? "It can be a challenge to educate individuals
about the value of coaching," Turi says. "It can
be tough to explain what coaching is, but I'm really excited
about the field. I've seen clients make tremendous strides
in their personal and professional lives."
A
new member of CIASTD, Turi joined in June 2002 to make contacts
and meet and work with people who "are as excited about
this field as I am."
Favorite
book: Co-active Coaching
Favorite
website: HCBV.com
(a new business magazine for Hamilton county for which Turi
writes a monthly article)
Little-known
accomplishment or hobby: Turi enjoys public speaking and
is a member of Toastmasters. He entered a humorous speech
contest once just for fun. Turi went all the way to the state
finals and placed third with his "Seven Tips to a Happy
Life by My Three-year-old Daughter."
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Volunteers
Needed
The communications team of CIASTD is looking for volunteers
to help with publicity and the newsletter. Volunteering is
an excellent way to get more involved with the CIASTD organization
and to meet other training professionals. The newsletter is
looking for writers to help write stories and the Publicity
Committee is looking for people to work on a variety of sub-committees.
Time commitments are minimal (we know everyone is busy!),
and you can be involved at a level that is comfortable for
you. If you are interested, contact the Newsletter Editor,
Jay McNaught (jmcnaught@cinergy.com)
, (317) 838-2151); Publicity Chairperson, Krista Skidmore
(skid11@msn.com, (317)
815-3829) or the VP of Communications, Debbie Featherston
(feathers@iei.net, (317)
595-0315).
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CIASTD
Continues Volunteer Bucks
Do
you wonder what those funny "bucks" are that you
get when you come to CIASTD meetings? Beginning in March 2001,
CIASTD began issuing Volunteer Bucks. Members were able to
use them to purchase great gifts at the CIASTD
Spring Fling Silent Auction. Hang on to those bucks …
you'll be able to use them at a future event!
Members
may earn Volunteer Bucks by doing the following:
Serve
on the Board of Directors $50
Attend Board Meetings $5
Be a Committee Chair $40
Be a Committee Member $20
Attend Committee Meetings $5
Be a Monthly Program Chair $10
Be a Monthly Program Greeter $10
Attend Monthly Program $5
Bring a Guest to Monthly Program $20
Present Monthly Program $50
Attend Fall Forum $30
Submit Article for Newsletter $40
Sponsor New Member $20
Join CIASTD $20
Renew CIASTD Membership $25
Complete HPI Certificate Program $50
The
program will be retroactive to January 1, 2001. Any member
that has met any of the above since January 1, qualifies for
the appropriate Volunteer Bucks. For further information please
call the CIASTD office at (317) 841-1395.
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July
Meeting
Are
you missing the training beat? Have your presentations become
one-dimensional? Is your approach not getting the clearance
you need? Do you need a little Experiential Learning on July
19th at Ivy Tech State College? Yes you do. Join CIASTD as
we present, "Interactive Strategies for Improving Performance,"
an upbeat, positive performance for skill enhancement by Thiagi.
Everyone
is into interactivity, but most often this concept translates
into mindless clicking of mouse buttons. This meeting provides
effective methods for gaining and maintaining participation
in training and other performance-improvement efforts. Including:
- Learn
to design interactive materials and methods using 60 different
approaches.
- Incorporate
playful approaches to reinforce training and other interventions.
- Use
interactive techniques for team learning, problem-solving,
and decision-making.
Program
objectives are to use interactive techniques for team learning,
problem-solving, and decision-making and to design, develop,
evaluate, and improve interactive materials and methods using
rapid, concurrent co-design approaches.
The
workshop facilitator will walk the talk and participants will
explore interactive interventions through interactive activities.
Presentations will be held to the bare minimum and will take
the form of interactive lectures. Participants will receive
valuable handouts summarizing the key elements of 60 interactive
strategies. Participants will also receive complimentary annual
subscription to Thiagi's monthly newsletter, Play for Performance.
They will receive access to Thiagi's web site, www.thiagi.com,
which contains hundreds of pages of ready-to-use activities,
tips, and job aids. Dr. Sivasailam "Thiagi" Thiagarajan
is the president of Workshops by Thiagi, Inc., an organization
with the mission of helping people improve their performance
effectively and enjoyably. He is also the CEO of San Francisco-based
Qube, a company that provides human performance technology
services.
Everyone will find this information useful as we welcome all
levels in all job descriptions to join us. Don't forget to
come early for the Cranberry Juice Cocktail hour from 7:30
to 8:30 a.m. Beat the morning rush hour and enjoy some light
snacks and good conversation with peers and colleagues.
The July 19, CIASTD meeting will be 8:30 - 11:00 a.m. at the
Ivy Tech State College, Fourth Floor Auditorium. Ivy Tech
State College is located at 1 West 26th Street near downtown
Indianapolis. Free parking is available behind the building
(enter just north of Fall Creek off Illinois St.).
Click
Here to Register Securely on the Web
CIASTD
June Meeting
National
ASTD Conference was held June 2-6 in New Orleans. The Conference
& Exposition is the leading event for everyone involved
in linking people, learning, and performance. Participants
from more than 80 countries, keynote industry speakers and
leading companies such as Disney, Hewlett Packard, Nokia,
BMW and FedEx share an enormous wealth of knowledge, information,
innovations, and best practices.
(Note:
many of the handouts from the conference can be obtained online
at http://www.astd.org/astd2002/handouts.html.)
National
conference attendees shared their wealth as they returned
to Indianapolis to discuss what they had learned. Presenters
included Greg Francis, Cynthia Henley, Claudia Lappin, and
Holly Mortlock.
Holly
Mortlock reported on the session "W305 - Contributing
to the Business Through Performance Consulting: The Eli Lilly
& Company Experience." The handout for this session
is not yet online, but should be soon.
Cynthia
Henley attended several sessions. She reported on:
- TU201
- Seven Deadly Sins of Implementation"
- TU301
- Nondirective Coaching: A New Paradigm for Helping People
Change"
Greg
Francis also attended the conference, and reported on.
CIASTD
appreciates these attendees returning to us and sharing the
information. The meeting ended with each table of attendees
picking from a list of industry-related topics and discussing
them. This was a great time for networking.
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Books
that Trainers Read
By
Marianne Mercer, CIASTD Newsletter Committee
As
a training professional, what books should you be reading?
As a regular feature of The Facilitator we review books that
are of particular interest to trainers.
 The
Five Dysfunctions of a Team
Patrick Lencioni
Jossey-Bass 2002 $22.00
ISBN 0-7879-6075-6
(Note:
this book is currently available for $15.40 on Amazon.com)
This
easy-to-read fable provides some excellent lessons about leadership
and effective teamwork. The basic storyline revolves around
a team of upper-level managers, all talented but each possessing
individual attributes that contribute to the team's overall
dysfunction. The company's new CEO, an expert in building
strong teams, guides the managers through a series of exercises
designed around five principles in order to bring them together.
In the end, a successful, high-achieving team is born. Lencioni,
a management consultant who specializes in working with executive
teams and CEOs, suggests that only by acknowledging our individual
imperfections can we merge into a functional team. Trainers
who focus on soft skills or leadership development will want
this book in their reference collections.
Next
month's book: Cultivating Communities of Practice by
Etienne Wenger
Human
Performance Improvement ... Alive and Well in Central Indiana
CIASTD partners with the IUPUI Community Learning Network
to offer professional certification in Human Performance Improvement.
The certification program was created by ASTD National a number
of years ago as a professional development opportunity for
training and development professionals. To date, more than
2,500 individuals across the U.S. have completed certification
requirements.
A
group of local students recently completed the third course
in the HPI series, Analyzing Human Performance. This newly
revised segment features excellent participant materials based
on the Front End Analysis model created by one of the founders
of the field of human performance improvement, Joe Harless.
As
part of the course requirements, students were asked to identify
a project from their workplace to apply the analysis skills
learned from their coursework. As luck would have it, a number
of participants found the perfect analysis project sitting
right in their in-box!
Buddy
Knepley, Training Manager for AgReliant Genetics, LLC in Westfield,
decided to use his HPI analysis skills to respond to a request
for training made by one of his firm's general managers. The
GM was concerned about the sales performance of dealers who
market Ag-Reliant seed products to farmers. The GM asked Buddy
to create a training class for dealers that would help them
boost sales.
Buddy
believed this was the perfect opportunity to analyze dealer
sales performance first, and then determine whether the appropriate
intervention was in fact a sales training class or some other
effort. Using materials from the analyzing class, Buddy prepared
for a project alignment meeting he scheduled with the GM the
week after class concluded. He found the Project Alignment
Summary Sheets to be extremely useful in his preparation for
this introductory meeting where he planned to sell the GM
on the front-end analysis approach and solicit his agreement
on analysis project goals.
Ondrea
McAuley and Adrian Garrett from Resort Condominiums, International
and Christina Moore from Trader.com collaborated on an analysis
project that had a familiar ring to it. A director of one
of the RCI call center operations contacted Adrian with a
request for training. This director had concerns about some
of the call center's staff and their abilities to "close
a sale." The director believed that sales training would
provide the needed performance improvement for this group
of employees.
Ondrea,
Adrian, and Chris used tools from the analyzing participant
materials to document both the request as well as the history
of similar performance concerns about this group of employees.
They also used the Project Alignment Summary Sheets to prepare
for a project alignment meeting scheduled for a month after
the class concluded.
Since
both of these projects are "works in progress,"
stay tuned for updates on how your fellow colleagues are proceeding
as they work to implement human performance improvement initiatives
in their workplace.
Want
to know more about how you can benefit from the HPI certification?
Contact Marianne Whelchel at 317-865-9523 or mswhelchel@comsys.net
for more details.
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HPI
News
The
next course offered in the certification series is Selecting
and Designing Performance Improvement Interventions scheduled
for August 23, September 6, and 20, 2002. The course is open
to anyone, although if you have not had experience with HPI
philosophy and practice, the Community Learning Network recommends
you take the introductory course, HPI in the Workplace first.
That course will be offered again in January, 2003. The course
fee for CIASTD members is $850 and $940 for non-members. Contact
the Community Learning Network at IUPUI at 274-5061 to register
or contact Marianne Whelchel at 865-9523 or mswhelchel@comsys.net
for more information.
Have
a good HPI story or a tool you'd like to share with your fellow
CIASTD members? Contact Marianne at 865-9523 or mswhelchel@comsys.net.
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